At Firlum, we want you to love your purchase. Although we offer free shipping for outbound products, there is a shipping and handling fee for returns.
What is your Return/Exchange Policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unused, and in original packaging. Custom or personalized items cannot be returned.
Is there a return fee?
Yes, a return shipping and handling fee will be deducted from your refund. The fee depends on the size and weight of the item. Large items such as Christmas trees have a higher return fee due to the cost of return shipping.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method.
Damaged or Defective Items?
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We will gladly send a replacement or issue a full refund, no return necessary.